Fray Fitness offers products and services to you when you visit our store at Frayfitness.com. When shopping with Fray fitness, whether the order is placed over the phone or through the website, you agree to the following terms and conditions.
TAXES
Taxes are charged on orders shipped to states where we are required by law to collect tax. For the states we do not collect sales tax, you may be responsible for reporting your purchase and paying sales tax directly to your state.
PRODUCTS
Fray Fitness will make every attempt to be certain that all product dimensions, colors, and photos are 100% accurate; however, there are times where minor discrepancies based on screen resolution or other possible factors may occur. Any questions or hesitations based on color or dimensions must be discussed prior to placing your order. Fray Fitness will not be responsible for minor discrepancies from what was advertised.
PRODUCT LISTING ERRORS
We do not warrant that product descriptions or other site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Despite our very best efforts, rarely, an item on our website may be misplaced or unavailable. If any of these issues arise or a pricing error occurs, we reserve the right to cancel your order or contact you for further instructions on how to proceed.
ONLINE ORDERS
WE WILL ALWAYS CHARGE YOUR CARD IN FULL AT THE TIME OF PURCHASE, REGARDLESS OF IF THE PRODUCT IS IN STOCK OR ON BACKORDER. The product should state whether it is on backorder or in stock on the product page. Note when making an online order and choosing in-store pickup, items will not be held if the order has not been paid online already. In the scenario you choose in-store pickup, yet you do not make payment online, we will likely have the products you ordered, but it will not be guaranteed.
ORDER ERRORS
We take great pride and extreme effort to ensure your order is shipped correctly, but we are human, and on occasion, we make mistakes. If you receive an incorrect item or order, please contact us within 7 days from delivery and we will fix the issue. If it is after the 7 day period, you may lose this right.
SHIPPING POLICY
Fray Fitness ships to the lower 48 United States using a variety of carriers including FedEx Ground, Fedex Freight, Saia Freight, and other LTL freight carriers. Shipping charges are zone-based and determined by customer location, total weight, and dimensions. Certain regions (like CA, WA, NY, NV, ID, and CO) may incur higher costs. Oversized items (96”+) include a $300 overlength fee.
We do not ship to PO Boxes.
We offer Route Shipping Protection for orders up to $4,999. Route covers lost, stolen, or damaged packages. If Route is not selected, Fray Fitness is not responsible for transit-related issues such as damage, loss, or theft, and replacements will require partial or full costs plus shipping.
We do not guarantee delivery dates, and delivery times may vary, especially during busy seasons. Customers are responsible for providing accurate shipping information. Additional fees will apply for address changes, delivery appointments, or returns due to missed or incorrect address details.
Freight shipments are typically curbside delivery. Customers are responsible for moving and unloading items and for inspecting all freight deliveries for damage or missing items. Visible damage must be reported within 3 business days, concealed damage or missing items within 3 business days.
The information above is an overview. Please read our SHIPPING POLICY for more information.
RETURNS, REFUNDS, AND CANCELLATIONS
Fray Fitness accepts returns on most new, unopened items within 30 days of delivery. A 20% restocking fee applies to items returned in their original packaging and 25% for items not returned in their original packaging. Customers are responsible for return shipping costs, unless item is being returned because of our error.
Returns will not be accepted without prior authorization. Some items, such as closeouts, scratch & dent, or custom orders, are non-returnable and non-refundable.
If you wish to cancel an order, contact us immediately. If the item has already shipped, your order cannot be cancelled. All refunds will be issued to the original payment method once the returned product is received and inspected.
Please read out RETURN, REFUND, AND CANCELLATION POLICY for more information.
CLOSEOUT AND SCRATCH-AND-DENT ITEMS
From time to time, we will closeout products from our inventory for various reasons. When we do so, we will offer these closed-out or scratch-and-dent items for a discounted price. It's important to note that these items will exhibit cosmetic imperfections such as scuffs, color variations, paint chips, or differing styles. However, rest assured that all items are still 100% functional. On such items, all sales are final, and we do not accept return nor offer any warranties on the said items.
NOTICES
Any notice hereunder shall be deemed to have been given if sent by prepaid first class mail to the party concerned at its last known address. Notice to Fray Fitness shall be made to Fray Fitness, 4049 E. Raines Rd. Memphis, TN 38118.
WAIVER
Failure by Fray Fitness to exercise or enforce any rights hereunder shall not be deemed to be a waiver of any such right nor operate so as to bar the exercise or enforcement thereof at any time or times thereafter.
APPLICABLE LAW
Unless otherwise agreed in writing, the terms and conditions contained herein shall be governed by and construed under the laws of the State of Florida, USA.