I bought these at a closeout price and for the price they are great however the packaging was in rough shape when it arrived and the were quite a few scuffs and chips on the plate finish. They looked like they had a year of use on them before I even touched them.
Thank you for your feedback.
We’re glad you found the adjustable dumbbells to be a great value, but we do want to acknowledge your concerns about the condition they arrived in. While these items are sold at a discount due to discontinuation and potential cosmetic imperfections, it sounds like the condition may have been worsened during transit. Rough handling by carriers can sometimes lead to additional scuffs or chips, even with careful packaging on our end. We will use your feedback to assess how these are packed moving forward.
We truly appreciate you bringing this to our attention, feedback like yours helps us continue to improve how we pack and protect products for shipping.
Thanks again for your support, and we hope the plates perform well in your training setup.
Item was exactly as described. Purchase process was super easy. I live in Memphis, so was able to arrange for pickup at their store which saved on shipping costs. Customer service was super helpful and responsive.
Thank you so much for the kind words! We’re glad to hear the process was smooth and that local pickup worked out well for you. It’s always great to serve our Memphis neighbors, and we’ll be sure to pass the kudos along to our customer service team!
We appreciate your support and hope to see you again soon.
Very sturdy, easy to assemble, and good price!
Great addition to home gym
Thanks for the great review! We're glad to hear the equipment was easy to assemble, sturdy, and a solid value. We appreciate you choosing Fray Fitness... Enjoy your dumbbell rack! 💪
The way the items are listed is a bit deceiving, I was trying to buy a pair of dumbbells not realizing that it was just the one, then I get an email from the company asking me if I wanted to buy one or a pair because that was the price for one. I guess they know all too well that this is a common thing people are going to make that mistake because of the way they worded it on their website. I ended up spending way more than I would have on Amazon because of the additional cost for shipping, never again would I buy from this company.
Thank you for your feedback and we’re sorry to hear you had a frustrating experience.
Our dumbbells are listed and priced individually, as stated in the product description and reflected in the product image. That said, we understand how easy it can be to overlook those details, and we appreciate you bringing this to our attention.
We’re always looking for ways to improve the customer experience, and your feedback helps us do that. If you have any additional concerns or suggestions, feel free to reach out to us at sales@frayfitness.com
The leg holder attachment is bulky, only has 2 adjustment positions and is fixed to the rack with a bolt. Truly an impractical design. Had I known the lack of functionality I would have spent my money on a better option.
Thank you for your honest feedback, we’re sorry to hear the leg holder attachment didn’t meet your expectations.
We understand how important functionality and ease of use are, especially when it comes to attachments. Your input is valuable and will be shared with our product development team as we continue to improve and refine our designs.
We appreciate you giving Fray Fitness a try and hope we can better serve you with future purchases. If there’s anything else we can do to help or if you have suggestions, we are always open to hearing them.
The rack is solid. Competitive to other more expensive brands. Would have been a 5 star rating but the directions, if you can call them that, are terrible at best. However the customer service is the best I’ve ever dealt with. My first rack was damaged in shipping and customer service replaced it without an issue. Truly an exceptional experience with customer service.
Thank you for the great feedback! We're glad to hear you're happy with the quality of the rack and that it stands up to the competition and even more so that our customer service team was able to make things right quickly when the shipping issue occurred.
We completely understand your frustration with the assembly instructions and agree there's room for improvement. It's something we're actively working on improving with our manufacturers, and feedback like yours helps push that forward.
We appreciate your support and hope the rack serves you well for years to come!
Fray will always be my go to when supplying my home gym. It’s easy to order online and customer service is outstanding. When we got to the warehouse to pick up the warehouse guys took great care of us. Even letting us add a couple of items on the spot even on a very busy day. 5* service
Thank you so much for the kind words and support! We're thrilled to be your go-to for home gym equipment and glad to hear our team took great care of you, even on a busy day. We’ll be sure to pass your compliments along to our warehouse crew! 💪
We appreciate your continued business and look forward to helping you build out your gym even more!
Cast Iron Kettlebells Singles- 16 KGS
We're glad to hear that you're happy with your purchase! 💪
Very surprised by the top notch quality for that price. Super happy
We are happy to hear the quality surpassed your expectations! Thank you for being a customer and for your review!
I bought this for my wife and she absolutely loves it! She especially loves the knurling on the bar and she’s the hit of the Gum when she walks in with the pink bar slung I over her shoulder!
We love hearing this... thank you! We're so glad your wife is loving the bar (and the knurling ). The pink definitely makes a statement, and it sounds like she's rocking it in the gym! Appreciate your support and hope it continues to be a favorite in your lineup!
Wanting to support a local business, I visited Fray Fitness to check out their showroom. I hadn’t realized an appointment was required, but despite being short-staffed, the team was incredibly accommodating. They made sure I could pick up an EZ bar that same day, which set a fantastic tone for my experience.
Since then, I’ve returned to purchase a 6-post rack, several bumper plates, and another bar. The quality is impressive—easily matching or surpassing the equipment at local commercial gyms. The rack is sturdy and perfect for heavy lifts, the bumper plates are durable for daily use, and both bars (including the EZ bar) feel balanced and well-made, ideal for my home gym workouts, like bench presses and curls.
Assembling the rack took a couple of hours but was manageable with clear instructions. The staff’s friendliness and willingness to help, even when running on a skeleton crew, made every visit smooth. Fray Fitness offers great value for high-quality, commercial-grade equipment, perfect for home gym owners.
My only minor issue was the unclear appointment requirement for the showroom, but their exceptional service quickly overshadowed that. I’d rate Fray Fitness 4.5/5 stars and will definitely be back for future purchases.
Pros:
High-quality equipment rivaling commercial gyms
Superb, accommodating staff despite being short-staffed
Great value for home gym setups
Smooth in-person pickup process
Cons:
Showroom appointment requirement wasn’t clear upfront
Thank you so much for the thoughtful and detailed review, we truly appreciate your support and are thrilled to hear about your positive experience with our team and equipment!
We’re especially glad we could accommodate you during your first visit, even while short-staffed. It’s great to hear the 6-post rack, bumper plates, and bars are working well for your workouts, we take a lot of pride in offering quality gear at an accessible price point.
We apologize the showroom appointment requirement wasn't more clear upfront, we do have this information on our website and as part of our chatbot.
Thanks again for supporting a local business. We look forward to helping you continue to build out your gym and hope to see you again soon!
Love these! I got the 1.5 size. Originally bought them for my shoulder machine but they have been useful in many other lifts. Thanks!!
We are glad to hear you love your fractional change plates! Thank you for sharing your positive experience with us. We're happy to know that they have been useful in a variety of lifts for you. If there is anything else we can assist you with, please don't hesitate to reach out. Happy lifting!
Went from skeptical to purchasing over 5 crossmembers from savage series forget about the other competitors
Thank you for your review! We're thrilled to hear that you found our Savage Series Crossmembers to be a great value. We strive to provide quality products at an affordable price. Thank you for choosing us for your crossmember needs!
Great piece of equipment. Smooth and well built.
Thank you for the positive feedback on our Functional Trainer! We're glad to hear that you're enjoying its smoothness and quality construction. Happy lifting!
Got a 30 and a 40 pound slam ball on sale. Arrived in one box (poor fedex guy) in just 2 or 3 days. Even with shipping the cost was less than competitor’s balls. Using them to build strength for Highland Games.
Thanks for the awesome review and props to your FedEx guy for the heavy lift! We're glad the slam balls arrived fast and are already getting put to work for Highland Games prep. Good luck!
Fray Fitness quickly processed my order and made delivery three days later. I am still in awe of the high degree of professionalism and high quality of the product.
We’re so glad to hear the fast turnaround and product quality stood out. Our team takes pride in making sure everything runs smoothly from order to delivery, so it means a lot to hear that it showed. We truly appreciate your support!
Easy to put together. Super smooth.
We are glad to hear you are enjoying your row machine and didn't have any problems assembling. Thank you for being a customer!
I started using the squat stand tall 2-3weeks ago. I have been using it for dips, pull-ups, squats, shoulder press, and bench press. I really like the equipment, sturdy, supports me at 245 lbs while doing dips and pull-ups. I recommend this for building your home gym and you don’t need a lot of moving parts.
Thanks for the detailed review! We’re glad the Squat Stand Tall is holding strong and giving you a solid, all-in-one setup. Appreciate the recommendation!
3/4 of the dumbbells were fine but one of the 17.5 dumbbells coating was fairly damaged due to very poor packaging. I sent an email regarding the matter to sales; this email was kicked back as nonexistent so I’m. It very happy about that.
Hi Kathleen,
Thank you for your feedback, and we're truly sorry to hear about the damaged dumbbell and the trouble you had trying to reach us.
We're not sure which email address your message was sent to, but our customer service email is sales@frayfitness.com. We have a Damage Claim Form available on our website in the footer that makes it easy to report any shipping issues or missing items. We also have a chat box on our website, you can leave a message there for quick support during business hours. Our damage claim form is required for orders that have shipping damage and missing items.
We definitely want to make this right for you. Please fill out the damage claim form, and we'll get a solution in motion right away. Your satisfaction is important to us, and we appreciate you bringing this to our attention.
Fantastic bench. Solid!!!!
Thank you so much for the awesome feedback! We're thrilled to hear you're loving the bench and finding it solid. Let us know if you ever need anything else....happy lifting!
Awesome love the Rack
Thanks so much for the great feedback! We're thrilled you're loving your 6 Post Rack. It’s a beast and built to last. We appreciate your support!
I am extremely pleased with the quality of the slam balls!
Awesome to hear, thanks so much! We're pumped that you're loving the slam ball quality!
Performs as advertised. A must buy.
Thanks for the kind words! Glad it’s delivering. We appreciate the recommendation!